Coronavirus Booking Guarantee Terms
The following terms apply under our Coronavirus Booking Guarantee which runs to 1st November 2020. You will need to agree to these terms before you confirm your booking. This policy supersedes our standard cancellation policy for new bookings made after March 2020.
Standard Terms & Conditions from 1st November onwards:
PAYMENT & BOOKING
All bookings via our online system should be treated as provisional until you receive confirmation from us via email, you should receive an email from us within 48 hours. On booking a 30% deposit is taken, the balance is due 60 days before the start of your stay. If the booking is less than 60 days from the date of your stay the full price of the stay will be taken.
If the balance is not paid by the due date Middle Stone Farm reserves the right to re-let the accommodation and retain the deposit.
Middle Stone Farm only accepts bookings from persons over 18 years of age. We reserve the right, at all times and without statement of reasons to refuse or cancel a booking. The prices featured on the website are not binding; Middle Stone Farm reserves the right to modify these prices.
We reserve the right to move you to a different safari lodge if we think there is a more appropriate unit for the make up of your group. If we intend to do this we will advise you before you arrive.
ARRIVAL & DEPARTURE
Check in is from 4pm on your arrival day. We do not allow early check ins or late checkouts.
If you are staying in a safari tent the latest arrival time in the summer is 8.30pm, if you are staying in the early spring or autumn you need to arrive 1 hour before sunset at the latest as the field is unlit. All guests must arrive in daylight. We understand with work commitments this may be awkward, so if you can't arrive until after dark we suggest you come early on Saturday morning instead, or get in touch with us to discuss your plans.
Check out is strictly by 9.30am to allow cleaners extra time for cleaning during the Covid 19 situation. All accommodation must be empty at this time to allow the space to safely air before the cleaners arrive. Guests must strip their own beds and bags will be provided for used linen and towels etc before 9.30am. Please return all furniture and fittings to their original positions, do your washing up, empty the bins and leave the accommodation clean and tidy as you found it when you arrived. If you have stayed here as a group we ask that the cooking utensils, crockery, cutlery and glasses etc are also back in the original accommodation please.
Items purchased from the shop must be paid for before your departure by cash or card
CANCELLATION
If you cancel within 65 days of your arrival we will try to re-let your accommodation. If we are unable to do so, then we regret that we will be unable to refund any monies paid. If you cancel prior to this date, we will refund any monies paid, less your 30% booking deposit, or reschedule your stay for another date later in the year, please note we can only do one date change, we cannot move you repeatedly. An administration fee of £30 will be charged in this instance. Please make sure you have bought adequate travel insurance.
In the unlikely event that we need to cancel your stay, and you have paid us in full, we shall inform you as soon as possible to arrange alternative dates.
We are not liable for refunds or expenses you may incur in the event that we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include war, terrorism, riots, civil unrest, industrial action, flooding, natural disaster, epidemics, pandemics, health risks or similar. We recommend that you have adequate holiday insurance in place to if you cannot come to stay.
We reserve the right, at all times and without statement of reason to refuse or cancel a booking and refund you. The prices featured on the website are not binding; Middle Stone Farm reserves the right to modify these prices. If we ask you to leave the site because of a breach of our T&C there will not be a refund.
ADULT GROUP BOOKINGS
Please do not book a safari lodge for a group of 4 or more adults without speaking to us first. We only accept adult groups at certain times of the year with prior agreement. We are not hosting big adult groups during the Covid situation.
Outside of Covid: During the school holidays (including half term and Bank Holidays) we are very much a family place, we don't accept adult groups at this time. If you are thinking of staying for a Hen Weekend or large adult group, we ask you to book all three safari tents in either field. Please get in touch to clarify when the school holidays are and to let us know you are thinking about making a booking.
Please ensure you have read our rules about noise and music, when you make a booking you will be accepting these rules. It's really rural and peaceful here and although we love seeing our guests having fun and enjoying their time here, we are mainly a family and couples kind of place. We have noise curfews for the sake of other guests staying and our neighbours. We are not an appropriate glamping site for noisy parties, please don't book a 30th, hen weekend or similar without speaking to us first! If you're decorating the accommodation please only use decorations you can sweep up and take away, we don't allow plastic confetti as it's not good for our sheep to eat! Nor do we allow fireworks or Chinese lanterns.
We do not allow Stag Weekends or groups of more than 4 adult men at any time.
VISITORS
During the Covid situation it is easiest for you to see your visitors off the farm. We do not allow blow up beds or extra guests to appear during your stay. IE: if you have booked a stay of 2 adults and 2 children we expect four people to stay, not more. We need to know whose car is whose at all times, so please do not invite day visitors without speaking to us. We require details of everyone staying here for potential track and trace during the Covid situation, so if there are more than 2 adults on the booking form we will ask you for their details. There are designated parking bays for two cars for the tents and cottage and 1 car for the cabin.
DOGS & PETS
A single well behaved healthy dog is welcome to stay in our three dog friendly safari tents Kestrel, Hawk and Buzzard and The Stable Cottage outside of the school holidays (including half terms and Bank Holidays). Please note we are a working farm and require guest dogs to be on a lead at all times. If you are taking a whole glamping field to yourselves we may be able to be more flexible about this, but please contact us to discuss this before booking. Please do not turn up with a dog we are not expecting, we will turn your dog away if this happens, we are a working farm with lots of animals and can only accept dogs at certain times of the year.
We do not allow dogs in Badger, Stag or Fox Lodges or in The Deckhouse Cabin, these are kept pet free and a good option for guests with allergies.
There is a £25 cleaning supplement to bring your dog with you, please make sure you have selected your dog as an extra on the booking form when you make your booking to stay here.
We ask that guest dogs are healthy, up to date with their injections and worming and do not have any skin conditions. Please do not bring a bitch on heat - there are are lots of male dogs at the neighbouring farms! And please don't bring a puppy under 1 year. We reserve the right to retain money from your deposit or invoice your card if the dog causes any damage or soiling. We do not allow any aggressive dogs to stay and the following breeds are not welcome: Pit Bull terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro, and Staffordshire Bull Terrier. If your dog appears to be aggressive or out of control we reserve the right to ask you to remove it from the farm immediately.
Dogs must be controlled and on a lead during their stay here. Dogs must not sleep on the sofas, beds or go in the hot tub! If you go out, please take your dog with you, we do not allow dogs to be left unattended. Please keep your dog in control and on a lead at all times on our farm. If we find a dog has been left alone in your accommodation we will let it out as we think that is cruel. Remember to clean up anything your dog does responsibly.
We do not allow any other type of pet to stay (eg cats, guinea pigs, birds, reptiles etc).
FLYING OBJECTS
Due to the proximity of electric cables in some of our fields, livestock, thatched buildings and our neighbours - kites, drones, Chinese lanterns and fireworks are not allowed to be used on the farm.
SMOKING
We do not allow smoking or vaping in or around our safari tents, cabin or cottage, near our buildings and animals, around the hot tubs, playground and eating areas. If you wish to smoke we politely ask you to wander up our drive to do so and dispose of any cigarette butts responsibly.
NOISE CURFEW
We ask all guests to keep noise to a minimum after 10pm and before 8am in consideration of other guests staying and our neighbours. This is a quiet family glamping site and generally not a party venue! Guests choose to stay with us because they are seeking to relax, unwind, listen to the birds and connect with nature. If you are listening to music during the daytime please make sure it is really low and can't be heard by any other guests staying here. All music must be turned off by 9.30pm please. Remember sound travels through the canvas walls of the tents especially on a still summer night. During the day we expect to hear the sounds of happy guests enjoying themselves but please be conscious of your neighbouring glampers.
After dark we ask that any children who are still awake play quietly and are not being noisy in the playground. After 10pm the only sounds you should be able to hear are the sheep bleating in the fields, barn owls and the low murmuring of guests. We don't like having to come out in the evening and tell you off - it is embarrassing for all of us!
In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received three warnings. As you will have breached the terms of your contract with us no refunds will be forthcoming.
SAFETY & RESPONSIBILITY
You will be staying on a farm with animals, potentially dangerous farm equipment and deep ponds among other hazards. It is your responsibility to watch your children at all times.
Please do not enter any of our fields or open farm gates. If your children want to play please use the playgrounds in the two glamping fields. We offer a guided farm tour during the glamping season where you can come and meet the animals with us.
Please be aware that some of the guest equipment, including the barbecues and wood burning stoves can be dangerous if misused, we will show you how everything works when you arrive and we're always available during your stay if you need our help. Use of the facilities at Middle Stone Farm, such as the playground, is the responsibility of the guest and is done so at their own risk. Children must be supervised at all times.
The safari tents are set in farmland, the terrain can be uneven and has rabbit and mole holes in places. Please make all your group wears suitable footwear and we recommend you bring wellies!
The hedges and fences may have barbed or electric wire around them, please do not climb on them. The animals on the farm are not tame pets, do not feed them, go into their grazing fields or stroke them without asking us first. Some animals are really friendly, some are not! If you do touch an animal you must wash your hands with soap and water immediately afterwards. Pregnant women should not touch any of the animals.
Middle Stone Farm accepts no liability for theft, loss or damage to your belongings that may arise from your stay. We recommend that you take out appropriate travel insurance.
DAMAGES DEPOSIT
A returnable damages deposit of £100 per accommodation applies to all 2020 bookings (from 2021 this will be £150), you will receive an email asking you to accept the deposit several days before you arrive. The damages deposit is held against your card to cover any costs to Middle Stone Farm for damage, major breakages, extra cleaning required after a stay, a bill not settled in the shop, a late checkout or missing items. Providing there are no major problems the deposit will not be drawn. We must have a valid card to hold the deposit against, if one is not provided by 72 hours before the start of your stay your booking will be considered cancelled with no refund unless we can resell the accommodation.
CLEANING & DAMAGE
Please leave your accommodation clean and tidy and let us know if anything gets broken so we can replace it for our next guests. We will only charge guests for replacements in exceptional circumstances. If major damage is directly attributable to a guest, then we reserve the right to request payment to cover replacement.
Please leave the accommodation nicely, do your washing up, empty your bins and recycling before you leave and leave furniture and fixings back where you found them. If any deep cleaning is required then we reserve the right to charge for this work. Middle Stone Farm reserves the right to deduct this payment from your security deposit and invoice guests following their stay if the damage is in excess of the deposit.
CAR CHARGING
We are currently unable to allow guests to charge their cars with from our electrical sockets as they are not suitable for this purpose and are not covered by insurance. At the moment we do not have a car charger on the farm. The nearest place for electric car charging is Taunton.
The following terms apply under our Coronavirus Booking Guarantee which runs to 1st November 2020. You will need to agree to these terms before you confirm your booking. This policy supersedes our standard cancellation policy for new bookings made after March 2020.
- 25% Deposit to secure your booking.
- The balance payment will be due 14 days before your stay when you can be sure that your holiday is going ahead.
- Flexible rebooking: In the event of cancellation due to Coronavirus restrictions or for self-isolation, you have the flexibility to move your booking to alternative available dates within 18 months of the start date of your holiday with no additional charges. If you choose a date where the same accommodation is only available at a higher price,the additional prevailing rate for the stay will be due. The flexible rebooking is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or any other reasons.
- Cancellations: Due to the flexible dates offering, the low deposit and late balance payments, no refunds are available to the customer on any funds paid (either the deposit or the balance). If you fail to pay the balance by 14 days prior to the holiday start date, the deposit may be deemed to be forfeited and the booking cancelled. In such an event the flexible rebooking policy will no longer apply.
- Insurance: We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.
Standard Terms & Conditions from 1st November onwards:
PAYMENT & BOOKING
All bookings via our online system should be treated as provisional until you receive confirmation from us via email, you should receive an email from us within 48 hours. On booking a 30% deposit is taken, the balance is due 60 days before the start of your stay. If the booking is less than 60 days from the date of your stay the full price of the stay will be taken.
If the balance is not paid by the due date Middle Stone Farm reserves the right to re-let the accommodation and retain the deposit.
Middle Stone Farm only accepts bookings from persons over 18 years of age. We reserve the right, at all times and without statement of reasons to refuse or cancel a booking. The prices featured on the website are not binding; Middle Stone Farm reserves the right to modify these prices.
We reserve the right to move you to a different safari lodge if we think there is a more appropriate unit for the make up of your group. If we intend to do this we will advise you before you arrive.
ARRIVAL & DEPARTURE
Check in is from 4pm on your arrival day. We do not allow early check ins or late checkouts.
If you are staying in a safari tent the latest arrival time in the summer is 8.30pm, if you are staying in the early spring or autumn you need to arrive 1 hour before sunset at the latest as the field is unlit. All guests must arrive in daylight. We understand with work commitments this may be awkward, so if you can't arrive until after dark we suggest you come early on Saturday morning instead, or get in touch with us to discuss your plans.
Check out is strictly by 9.30am to allow cleaners extra time for cleaning during the Covid 19 situation. All accommodation must be empty at this time to allow the space to safely air before the cleaners arrive. Guests must strip their own beds and bags will be provided for used linen and towels etc before 9.30am. Please return all furniture and fittings to their original positions, do your washing up, empty the bins and leave the accommodation clean and tidy as you found it when you arrived. If you have stayed here as a group we ask that the cooking utensils, crockery, cutlery and glasses etc are also back in the original accommodation please.
Items purchased from the shop must be paid for before your departure by cash or card
CANCELLATION
If you cancel within 65 days of your arrival we will try to re-let your accommodation. If we are unable to do so, then we regret that we will be unable to refund any monies paid. If you cancel prior to this date, we will refund any monies paid, less your 30% booking deposit, or reschedule your stay for another date later in the year, please note we can only do one date change, we cannot move you repeatedly. An administration fee of £30 will be charged in this instance. Please make sure you have bought adequate travel insurance.
In the unlikely event that we need to cancel your stay, and you have paid us in full, we shall inform you as soon as possible to arrange alternative dates.
We are not liable for refunds or expenses you may incur in the event that we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include war, terrorism, riots, civil unrest, industrial action, flooding, natural disaster, epidemics, pandemics, health risks or similar. We recommend that you have adequate holiday insurance in place to if you cannot come to stay.
We reserve the right, at all times and without statement of reason to refuse or cancel a booking and refund you. The prices featured on the website are not binding; Middle Stone Farm reserves the right to modify these prices. If we ask you to leave the site because of a breach of our T&C there will not be a refund.
ADULT GROUP BOOKINGS
Please do not book a safari lodge for a group of 4 or more adults without speaking to us first. We only accept adult groups at certain times of the year with prior agreement. We are not hosting big adult groups during the Covid situation.
Outside of Covid: During the school holidays (including half term and Bank Holidays) we are very much a family place, we don't accept adult groups at this time. If you are thinking of staying for a Hen Weekend or large adult group, we ask you to book all three safari tents in either field. Please get in touch to clarify when the school holidays are and to let us know you are thinking about making a booking.
Please ensure you have read our rules about noise and music, when you make a booking you will be accepting these rules. It's really rural and peaceful here and although we love seeing our guests having fun and enjoying their time here, we are mainly a family and couples kind of place. We have noise curfews for the sake of other guests staying and our neighbours. We are not an appropriate glamping site for noisy parties, please don't book a 30th, hen weekend or similar without speaking to us first! If you're decorating the accommodation please only use decorations you can sweep up and take away, we don't allow plastic confetti as it's not good for our sheep to eat! Nor do we allow fireworks or Chinese lanterns.
We do not allow Stag Weekends or groups of more than 4 adult men at any time.
VISITORS
During the Covid situation it is easiest for you to see your visitors off the farm. We do not allow blow up beds or extra guests to appear during your stay. IE: if you have booked a stay of 2 adults and 2 children we expect four people to stay, not more. We need to know whose car is whose at all times, so please do not invite day visitors without speaking to us. We require details of everyone staying here for potential track and trace during the Covid situation, so if there are more than 2 adults on the booking form we will ask you for their details. There are designated parking bays for two cars for the tents and cottage and 1 car for the cabin.
DOGS & PETS
A single well behaved healthy dog is welcome to stay in our three dog friendly safari tents Kestrel, Hawk and Buzzard and The Stable Cottage outside of the school holidays (including half terms and Bank Holidays). Please note we are a working farm and require guest dogs to be on a lead at all times. If you are taking a whole glamping field to yourselves we may be able to be more flexible about this, but please contact us to discuss this before booking. Please do not turn up with a dog we are not expecting, we will turn your dog away if this happens, we are a working farm with lots of animals and can only accept dogs at certain times of the year.
We do not allow dogs in Badger, Stag or Fox Lodges or in The Deckhouse Cabin, these are kept pet free and a good option for guests with allergies.
There is a £25 cleaning supplement to bring your dog with you, please make sure you have selected your dog as an extra on the booking form when you make your booking to stay here.
We ask that guest dogs are healthy, up to date with their injections and worming and do not have any skin conditions. Please do not bring a bitch on heat - there are are lots of male dogs at the neighbouring farms! And please don't bring a puppy under 1 year. We reserve the right to retain money from your deposit or invoice your card if the dog causes any damage or soiling. We do not allow any aggressive dogs to stay and the following breeds are not welcome: Pit Bull terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro, and Staffordshire Bull Terrier. If your dog appears to be aggressive or out of control we reserve the right to ask you to remove it from the farm immediately.
Dogs must be controlled and on a lead during their stay here. Dogs must not sleep on the sofas, beds or go in the hot tub! If you go out, please take your dog with you, we do not allow dogs to be left unattended. Please keep your dog in control and on a lead at all times on our farm. If we find a dog has been left alone in your accommodation we will let it out as we think that is cruel. Remember to clean up anything your dog does responsibly.
We do not allow any other type of pet to stay (eg cats, guinea pigs, birds, reptiles etc).
FLYING OBJECTS
Due to the proximity of electric cables in some of our fields, livestock, thatched buildings and our neighbours - kites, drones, Chinese lanterns and fireworks are not allowed to be used on the farm.
SMOKING
We do not allow smoking or vaping in or around our safari tents, cabin or cottage, near our buildings and animals, around the hot tubs, playground and eating areas. If you wish to smoke we politely ask you to wander up our drive to do so and dispose of any cigarette butts responsibly.
NOISE CURFEW
We ask all guests to keep noise to a minimum after 10pm and before 8am in consideration of other guests staying and our neighbours. This is a quiet family glamping site and generally not a party venue! Guests choose to stay with us because they are seeking to relax, unwind, listen to the birds and connect with nature. If you are listening to music during the daytime please make sure it is really low and can't be heard by any other guests staying here. All music must be turned off by 9.30pm please. Remember sound travels through the canvas walls of the tents especially on a still summer night. During the day we expect to hear the sounds of happy guests enjoying themselves but please be conscious of your neighbouring glampers.
After dark we ask that any children who are still awake play quietly and are not being noisy in the playground. After 10pm the only sounds you should be able to hear are the sheep bleating in the fields, barn owls and the low murmuring of guests. We don't like having to come out in the evening and tell you off - it is embarrassing for all of us!
In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received three warnings. As you will have breached the terms of your contract with us no refunds will be forthcoming.
SAFETY & RESPONSIBILITY
You will be staying on a farm with animals, potentially dangerous farm equipment and deep ponds among other hazards. It is your responsibility to watch your children at all times.
Please do not enter any of our fields or open farm gates. If your children want to play please use the playgrounds in the two glamping fields. We offer a guided farm tour during the glamping season where you can come and meet the animals with us.
Please be aware that some of the guest equipment, including the barbecues and wood burning stoves can be dangerous if misused, we will show you how everything works when you arrive and we're always available during your stay if you need our help. Use of the facilities at Middle Stone Farm, such as the playground, is the responsibility of the guest and is done so at their own risk. Children must be supervised at all times.
The safari tents are set in farmland, the terrain can be uneven and has rabbit and mole holes in places. Please make all your group wears suitable footwear and we recommend you bring wellies!
The hedges and fences may have barbed or electric wire around them, please do not climb on them. The animals on the farm are not tame pets, do not feed them, go into their grazing fields or stroke them without asking us first. Some animals are really friendly, some are not! If you do touch an animal you must wash your hands with soap and water immediately afterwards. Pregnant women should not touch any of the animals.
Middle Stone Farm accepts no liability for theft, loss or damage to your belongings that may arise from your stay. We recommend that you take out appropriate travel insurance.
DAMAGES DEPOSIT
A returnable damages deposit of £100 per accommodation applies to all 2020 bookings (from 2021 this will be £150), you will receive an email asking you to accept the deposit several days before you arrive. The damages deposit is held against your card to cover any costs to Middle Stone Farm for damage, major breakages, extra cleaning required after a stay, a bill not settled in the shop, a late checkout or missing items. Providing there are no major problems the deposit will not be drawn. We must have a valid card to hold the deposit against, if one is not provided by 72 hours before the start of your stay your booking will be considered cancelled with no refund unless we can resell the accommodation.
CLEANING & DAMAGE
Please leave your accommodation clean and tidy and let us know if anything gets broken so we can replace it for our next guests. We will only charge guests for replacements in exceptional circumstances. If major damage is directly attributable to a guest, then we reserve the right to request payment to cover replacement.
Please leave the accommodation nicely, do your washing up, empty your bins and recycling before you leave and leave furniture and fixings back where you found them. If any deep cleaning is required then we reserve the right to charge for this work. Middle Stone Farm reserves the right to deduct this payment from your security deposit and invoice guests following their stay if the damage is in excess of the deposit.
CAR CHARGING
We are currently unable to allow guests to charge their cars with from our electrical sockets as they are not suitable for this purpose and are not covered by insurance. At the moment we do not have a car charger on the farm. The nearest place for electric car charging is Taunton.
