Terms & ConditionsPAYMENT & BOOKING All bookings via our online system should be treated as provisional until you receive confirmation from us via email, you should receive an email from us within 48 hours. On booking a 30% deposit is taken, the balance will be taken automatically from the same card 60 days before the start of your stay. If the booking is less than 60 days from the date of your stay the full price of the stay will be taken. If the balance is not paid by the due date Middle Stone Farm reserves the right to re-let the accommodation and retain the deposit. Middle Stone Farm only accepts bookings from persons over 18 years of age. We reserve the right, at all times and without statement of reasons to refuse or cancel a booking. The prices featured on the website are not binding; Middle Stone Farm reserves the right to modify these prices. We reserve the right to move you to a different safari lodge if we think there is a more appropriate unit for the make up of your group. If we intend to do this we will advise you before you arrive. |
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ARRIVAL & DEPARTURE Check in is from 4pm on your arrival day. If you are staying in a safari tent the latest arrival time in the summer is 8.30pm, if you are staying in the early spring or autumn you need to arrive 1 hour before sunset at the latest as the field is unlit. All guests must arrive in daylight. We understand with work commitments this may be awkward, so if you can't arrive until after dark we suggest you come early on Saturday morning instead, or get in touch with us to discuss your plans. Check out is strictly by 10am on the day of departure please. Please return all furniture and fittings to their original positions and leave the accommodation as you found it when you arrived. If you have stayed here as a group we ask that the crockery, cutlery and glasses etc are also back in the original accommodation please. Items purchased from the shop must be paid for before departure, we take cash or card. We do not allow early check ins or late checkouts due to the cleaners schedules. |
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CANCELLATION If you cancel within 60 days of your arrival date we will endeavour to re-let your accommodation. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We highly recommend you take out take out travel insurance when you book a holiday with us, this means you will be covered if you can't stay due to an accident, bereavement, work commitments, children's accident, broken down car etc. It's not expensive and will give you that peace of mind! Some credit cards cover holiday cancellation too so if you find you can't stay do look at the policy on the card you paid with to see if you're covered. In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us by you, within 5 days of notifying you. |
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GROUP BOOKINGS (and Hens) During the school holidays (including half term and Bank Holidays) we are very much a family site. Please do not book a safari lodge for a group of 6 or more adults without speaking to us first. If you are coming as a group for a hen weekend for example, we ask you to book all three safari lodges in either field. Please get in touch to clarify when the school holidays are and to let us know you are thinking about making a booking. Please ensure you have accepted our rules about noise and music. It's really rural here and we have noise curfews for the sake of other guests and our neighbours. We are not a site for wild, noisy parties. We do not allow Stag Weekends or groups of more than 6 adult men. VISITORS In the interest of all of our guests we limit the number of day visitors to 2 people per accommodation and details must be provided to us in advance. These guests are only permitted to visit between 10am - 9.30pm. |
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Dogs A single well behaved and healthy dog is welcome to stay in our three dog friendly safari lodges Kestrel, Hawk and Buzzard and The Stable Cottage outside of the school holidays (including half terms and Bank Holidays). We don't allow dogs to stay over the Easter holidays when we are lambing nor in the summer holidays as we get very busy here. We do allow dogs to stay in October half term. We do not allow dogs in Badger, Stag or Fox Lodges or in The Deckhouse Cabin. There is a £25 cleaning supplement to bring your dog with you, please make sure you have selected your dog as an extra on the booking form. You must tell us if you are bringing a dog at the time of booking. We do not allow dogs to be booked in after you make a reservation. Guests who arrive onsite with a dog which was not on the booking form may be turned away. We ask that visiting dogs are healthy, up to date with their injections and worming and do not have any skin conditions. We reserve the right to retain money from your deposit if the dog causes any damage or soiling. We do not allow the following breeds: Pit Bull terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro, and Staffordshire Bull Terrier Dogs must be controlled, well behaved and healthy and not sleep on the sofas or beds please. If you go out, please take your dog with you, we do not allow dogs to be left unattended. Please keep your dog in control and on a lead at all times on our farm. Please don't let your dog in the hot tub! Remember to clean up anything your dog does, we will provide some bags to scoop up along with dog bowls and a dog fleece. Please remember to make sure it is up to date with worming and tick treatments, does not have any skin conditions and it's probably best not to bring a female dog in season as there are male dogs around the farm! We do not allow other types of pets to stay! Smoking Do not smoke or vape in or around our glamping, cabin and cottage, our buildings and animals, hot tubs, playground and eating areas. If you wish to smoke we politely ask you to wander up our drive to do so and dispose of any cigarette butts responsibly. |
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NOISE! We ask all guests to keep noise to a minimum after 10pm and before 8am in consideration of other guests staying and our neighbours. This is a quiet glamping site and generally not a party venue! Guests choose to stay with us because they are seeking to relax, unwind, listen to the birds and connect with nature. If you are listening to music please make sure it is low and isn't bothering the neighbouring guests, all music must be turned off by 10pm please. Remember sound travels through the canvas walls of the tents especially on a still summer night. During the day we expect to hear the sounds of happy guests enjoying themselves but please be conscious of your neighbouring glampers. After dark we ask that any children who are still awake play quietly and are not being noisy in the playground. After 10pm the only sounds you should be able to hear at Middle Stone Farm are the sheep bleating in the fields, the odd owl and the low murmuring of guests. We don't like having to come out in the evening and tell you off - it is embarrassing for all of us! In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received three warnings. As you will have breached the terms of your contract with us no refunds will be forthcoming. If you'd like to discuss our noise rules please get in touch and we're really happy to chat about it. Hens and Adult Groups - If you want to party into the small hours then Middle Stone Farm isn’t the right glamping site for you! If you are planning a gathering here please make sure all the guests in your group have read our rules, especially the paragraphs above regarding noise and smoking. |
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SAFETY & RESPONSIBILITY You will be staying on a farm with animals, potentially dangerous farm equipment and deep ponds amongst other hazards. It is your responsibility to watch your children at all times. Please do not enter any of our fields or open farm gates. If you would like to walk please ask us where to go. Please be aware that some of the guest equipment, including the barbecues and wood burning stoves can be dangerous if misused, we will show you how everything works when you arrive and we're always available during your stay if you need our help. Use of the facilities at Middle Stone Farm, such as the playground is the responsibility of the guest and is done so at their own risk. Children must be supervised at all times. The lodges are set in farmland, the terrain can be uneven and has rabbit and mole holes in places. Please make all your group wears suitable footwear - we recommend you bring wellies! The hedges and fences may have barbed or electric wire around them, please do not climb on them. The animals on the farm are not tame pets, do not feed them, go into their grazing fields or stroke them without asking us first. Some animals are really friendly, some are not! If you do touch an animal you must wash your hands with soap and water immediately afterwards. Pregnant women should not touch any of the animals. Please do not wander through any closed gates on the farm. If you wish to get a bit closer to any of our animals please ask for our help. Middle Stone Farm accepts no liability for theft, loss or damage to your property that may arise from your stay. We recommend that you take out appropriate travel insurance. |
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DAMAGES DEPOSIT A damages deposit of £100 per accommodation applies to all bookings and is held against your card until after your stay . The damages deposit is to cover any costs to Middle Stone Farm for damage, breakages, missing items or extra cleaning required after a stay, or a bill not settled in the shop. Providing there are no major problems your damages deposit will not be drawn from your card. CLEANING & DAMAGE Please leave your accommodation clean and tidy and let us know if anything gets broken so we can replace it for our next guests. We will only charge for replacements in exceptional circumstances. If major damage is directly attributable to a guest, then we reserve the right to request payment to cover replacement. Please empty your bins and recycling before you leave and leave furniture and fixings back where you found them. If any deep cleaning is required after check out then we reserve the right to charge for this work. Middle Stone Farm reserves the right to deduct this payment from your security deposit or invoice guests following their stay. |
