Terms & ConditionsPAYMENT & BOOKING All bookings via our online system should be treated as provisional until you receive confirmation from us via email, you should receive an email from us within 48 hours. On booking a 30% deposit is taken, the balance will be taken automatically 60 days before the start of your stay. If the booking is less than 60 days from the date of your stay the full price of the stay will be taken from your card. If the balance is not paid by the due date Middle Stone Farm reserves the right to re-let the accommodation and retain the deposit. Middle Stone Farm only accepts bookings from persons over 18 years of age. We reserve the right, at all times, without statement of reasons, to refuse or cancel a booking. The prices featured on the website are not binding; Middle Stone Farm reserves the right to modify these prices. |
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ARRIVAL & DEPARTURE Check-in is from 4pm. If you are staying in a safari tent the latest arrival time in the summer is 8pm, if you are staying in the early spring or autumn you need to arrive 1 hour before sunset at the latest as the field is unlit. We understand with work commitments this may be awkward, so if you can't arrive until after dark we suggest you come early on Saturday morning instead, or get in touch with us to discuss. Guests are requested to vacate their accommodation by 10am on the date of their departure. Please return all furniture and fittings to their original positions and wash and tidy up. We also ask guests to strip their beds as it ensures that we don’t launder clean linen unnecessarily. Items purchased must be paid for before departure. |
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CANCELLATION If you cancel within 60 days of your arrival date we will endeavour to re-let your accommodation. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend that you have appropriate holiday insurance cover. In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us by you, within 5 days of notifying you. |
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GROUP BOOKINGS During the school holidays (including half term) we are very much a family site. Please do not book a safari lodge for a group of 6 or more adults without speaking to us first. If you are coming as a group for a hen or stag for example, you need to book all three safari lodges. Please get in touch to clarify when the school holidays are and to let us know you are thinking about making a booking. Please ensure you have accepted our rules about noise below. VISITORS In the interest of all of our guests we limit the number of day visitors to 2 people per accommodation and details must be provided to us in advance. These guests are only permitted to visit between 10am - 9.30pm. |
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Dogs We are happy to welcome one well behaved dog in The Stable Cottage during the low season/winter months. Please contact us before making a booking if you are thinking of bringing a dog. We don't allow pets in the safari tents or Deckhouse cabin. Your dog must be kept under control and on a lead at all times outside as there is livestock nearby. Your dog must not be left unsupervised in the cottage at any time. Please clean up after your dog. We charge a £25 cleaning supplement which is payable when you book. We do not allow other pets to stay. Smoking Please do not smoke in or around any of the buildings, safari tents, hot tubs, playground and eating areas. If you wish to smoke ask you to wander up the driveway to do so. |
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NOISE We ask guests to keep noise to a minimum after 10pm and before 8am in consideration of other guests staying and our neighbours. Guests choose to stay with us because they are seeking to relax and unwind. We do not allow any music outside of the safari lodges, if you are playing music please make sure the neighbouring tent can't hear it and turn it off by 10pm. After dark we ask that any children who are still awake play quietly and are not being noisy in the playground. After 10pm the only sounds you should be able to hear are the sheep bleating in the fields and the low murmuring of our guests enjoying some tranquil star gazing! If you want to run wild then Middle Stone Farm probably isn’t the right site for you! If you are staying as a group and hiring all three safari tents then please get in touch, we can relax these rules a little although still need to be conscious of our neighbours. Please get in touch with Catherine to chat about your plans before making a reservation. If after repeated warnings to reduce noise levels, in very exceptional circumstances we reserve the right to ask your party to leave. In these circumstances there would be no refund. |
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SAFETY & RESPONSIBILITY You will be staying on a farm with animals, potentially dangerous farm equipment and deep ponds amongst other hazards and it is your responsibility to watch your children at all times. Please do not enter any of our fields or open farm gates. If you would like to walk please ask us where to go. Please be aware that some of the guest equipment, including the barbecues and wood burning stoves can be dangerous if misused, we will show you how everything works when you arrive and we're always available during your stay if you need our help. Use of the facilities at Middle Stone Farm, such as the playground is the responsibility of the guest and is done so at their own risk. Children must be supervised at all times. The lodges are set in farmland, the terrain can be uneven and has rabbit holes. Please make all your group wears suitable footwear. The hedges and fences may have barbed or electric wire around them, please do not climb on them. The animals on the farm are not tame pets, do not feed them, go into their grazing fields or attempt to stroke them without asking us first. Some animals are friendly, some are not! If you do touch an animal you must wash your hands with soap and water immediately afterwards. Pregnant women should not touch any of the animals. Please do not wander through any closed gates on the farm. If you wish to get a bit closer to any of our animals please ask for our help. Middle Stone Farm accepts no liability for theft, loss or damage to your property that may arise from your stay. We recommend that you take out appropriate travel insurance. |
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DAMAGES DEPOSIT A damages deposit of £50 per accommodation applies to all bookings (£100 per unit if you are a large group). The damages deposit is to cover any costs to Middle Stone Farm for damage, breakages, missing items or extra cleaning required after a stay, or a bill not settled in the shop. Providing there are no major problems we return your damages deposit within 48 hours of your departure. The deposit will be refunded back to the card you originally paid with, it takes up to 5 working days after refund to be processed by your card holder. CLEANING & DAMAGE Please leave your accommodation clean and tidy and let us know if anything gets broken so we can replace it for our next guests. We will only charge for replacements in exceptional circumstances. If major damage is directly attributable to a guest, then we reserve the right to request payment to cover replacement. Please empty your bins and recycling before you leave and leave furniture and fixings back where you found them. If any deep cleaning is required after check out then we reserve the right to charge for this work. Middle Stone Farm reserves the right to deduct this payment from your security deposit or invoice guests following their stay. |
