Terms & ConditionsPAYMENT & BOOKING All bookings via our online system should be treated as provisional until you receive confirmation from us via email, you should receive an email from us within 48 hours. On booking a 30% deposit is taken, the balance will be taken automatically 60 days before the start of your stay. If the booking is less than 60 days from the date of your stay the full price of the stay will be taken from your card. If the balance is not paid by the due date Middle Stone Farm reserves the right to re-let the accommodation and retain the deposit. Middle Stone Farm only accepts bookings from persons over 18 years of age. We reserve the right, at all times, without statement of reasons, to refuse or cancel a booking. The prices featured on the website are not binding; Middle Stone Farm reserves the right to modify these prices. |
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ARRIVAL & DEPARTURE Check-in is from 4pm. If you are staying in a safari tent the latest arrival time in the summer is 8pm, if you are staying in the early spring or autumn you need to arrive 1 hour before sunset at the latest as the field is unlit. We understand with work commitments this may be awkward, so if you can't arrive until after dark we suggest you come early on Saturday morning instead, or get in touch with us to discuss. your plans. Guests are requested to leave their accommodation by 10am on the date of their departure. Please return all furniture and fittings to their original positions and leave the accommodation as you found it when you arrived. Items purchased from the shop must be paid for before departure. |
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CANCELLATION If you cancel within 60 days of your arrival date we will endeavour to re-let your accommodation. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. Please take out travel insurance when you book a holiday, this means you will be covered if you can't stay due to an accident, bereavement, broken down car etc. It's not expensive and will give you that peace of mind! Some credit cards cover holiday cancellation too - worth checking if for any reason you can no longer stay. In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us by you, within 5 days of notifying you. |
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GROUP BOOKINGS During the school holidays (including half term) we are very much a family site. Please do not book a safari lodge for a group of 6 or more adults without speaking to us first. If you are coming as a group for a hen or stag for example, we recommend you book all three safari lodges in the field. Please get in touch to clarify when the school holidays are and to let us know you are thinking about making a booking. Please ensure you have accepted our rules about noise below. VISITORS In the interest of all of our guests we limit the number of day visitors to 2 people per accommodation and details must be provided to us in advance. These guests are only permitted to visit between 10am - 9.30pm. |
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Dogs A single well behaved and healthy dog is welcome to stay in our three dog friendly safari lodges, Fox, Badger and Stag. We also allow a dog to stay in The Stable Cottage from September to the end of June. We do not allow dogs in Kestrel, Hawk and Badger lodge, nor in The Deckhouse Cabin. There is a £25 cleaning supplement to bring your dog to the safari lodge, and £20 if you're bringing one to The Stable Cottage. Dogs must be well behaved and healthy and not sleep on the sofas or beds please. If you go out, please take your dog with you, we do not allow dogs to be left unattended. Please keep your dog in control and on a lead at all times on our farm. Remember to clean up anything your dog does, we will provide some bags to scoop up along with dog bowls and a dog fleece. Please remember to make sure it is up to date with worming and tick treatments, does not have any skin conditions and it's probably best not to bring a female dog in season as there are male dogs around the farm! We do not allow other types of pets to stay! Smoking Please do not smoke in or around any of the accommodation, buildings, hot tubs, playground and eating areas. If you wish to smoke we politely ask you to wander up the drive to do so. |
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NOISE We ask guests to keep noise to a minimum after 10pm and before 8am in consideration of other guests staying and our neighbours. Guests choose to stay with us because they are seeking to relax and unwind. We do not allow audible music outside of the safari lodges. If you are playing music please make sure no other guests can hear it and turn it off by 10pm. Remember sound travels through the canvas walls of the tents especially on a still summer night. After dark we ask that any children who are still awake play quietly and are not being noisy in the playground. After 10pm the only sounds you should be able to hear are the sheep bleating in the fields and the low murmuring of guests enjoying some tranquil star gazing! Hens and Adult Groups - If you want to party into the small hours then Middle Stone Farm probably isn’t the right glamping site for you! If you are planning a gathering here please make sure all the guests in your group have read our rules, especially regarding noise and smoking. If after repeated warnings to reduce noise levels, in exceptional circumstances we reserve the right to ask your party to leave. In these circumstances there would be no refund. If you thinking about staying as a large group then please contact us about your plans before making a reservation. |
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SAFETY & RESPONSIBILITY You will be staying on a farm with animals, potentially dangerous farm equipment and deep ponds amongst other hazards. It is your responsibility to watch your children at all times. Please do not enter any of our fields or open farm gates. If you would like to walk please ask us where to go. Please be aware that some of the guest equipment, including the barbecues and wood burning stoves can be dangerous if misused, we will show you how everything works when you arrive and we're always available during your stay if you need our help. Use of the facilities at Middle Stone Farm, such as the playground is the responsibility of the guest and is done so at their own risk. Children must be supervised at all times. The lodges are set in farmland, the terrain can be uneven and has rabbit and mole holes in places. Please make all your group wears suitable footwear - we recommend you bring wellies! The hedges and fences may have barbed or electric wire around them, please do not climb on them. The animals on the farm are not tame pets, do not feed them, go into their grazing fields or stroke them without asking us first. Some animals are really friendly, some are not! If you do touch an animal you must wash your hands with soap and water immediately afterwards. Pregnant women should not touch any of the animals. Please do not wander through any closed gates on the farm. If you wish to get a bit closer to any of our animals please ask for our help. Middle Stone Farm accepts no liability for theft, loss or damage to your property that may arise from your stay. We recommend that you take out appropriate travel insurance. |
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DAMAGES DEPOSIT A damages deposit of £50 per accommodation applies to all bookings (£100 per unit if you are a large group). The damages deposit is to cover any costs to Middle Stone Farm for damage, breakages, missing items or extra cleaning required after a stay, or a bill not settled in the shop. Providing there are no major problems we return your damages deposit within 48 hours of your departure. The deposit will be refunded back to the card you originally paid with, it takes up to 5 working days after refund to be processed by your card holder. CLEANING & DAMAGE Please leave your accommodation clean and tidy and let us know if anything gets broken so we can replace it for our next guests. We will only charge for replacements in exceptional circumstances. If major damage is directly attributable to a guest, then we reserve the right to request payment to cover replacement. Please empty your bins and recycling before you leave and leave furniture and fixings back where you found them. If any deep cleaning is required after check out then we reserve the right to charge for this work. Middle Stone Farm reserves the right to deduct this payment from your security deposit or invoice guests following their stay. |
