Coronavirus Booking Guarantee Terms (for New Bookings Made After March 2020)
The following terms apply under our Coronavirus Booking Guarantee for July and August stays. You will need to agree to these terms before you confirm your booking. This policy supersedes our standard cancellation policy for new bookings made after March 2020.
25% Deposit to secure your booking.
The balance payment will be due 14 days before your stay when you can be sure that your holiday is going ahead.
Flexible rebooking: In the event of cancellation due to Coronavirus restrictions or for self-isolation, you have the flexibility to move your booking to alternative available dates within 18 months of the start date of your holiday with no additional charges. If you choose a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due. The flexible rebooking is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or any other reasons.
Cancellations: Due to the flexible dates, the low deposit and late balance payments, no refunds are available to the customer on any funds paid (either the deposit or the balance). If you fail to pay the balance by 14 days prior to the holiday start date, the deposit may be deemed to be forfeited and the booking cancelled. In such an event the flexible rebooking guarantee will no longer apply.
Insurance: We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.